Office of Community Corrections
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In the fall of 2020, the Office of Community Corrections recognized the need to streamline the statewide complaint process. Learn how to navigate the complaint process from notification to resolution. The recorded training is approximately 5 minutes. To learn more contact Ellen Dawson or Jeff Jorden.
- Community Corrections Statewide Complaint Process Video Transcript
Speaker 1 00:07
In the fall of 2020, our office recognized a need to professionalize and streamline the complaint process for consistency across the state. The intent of this training is to introduce our process step by step and provide guidance to navigate how to investigate the complaint from notification to resolution.
When a complaint is received by the Office of Community Corrections known as OCC, a formal complaint notification letter will be sent to the board in that jurisdiction with a synopsis of the complaint and a requested complaint resolution date. It is the expectation of type two and type three boards respond to and investigate complaints, critical incidents or citizen inquiries.
OCC assistance may be requested or utilized if needed. Type one boards are technically not responsible for conducting investigation regarding complaints. Our office is more than happy to invite those boards to assist with the investigation to acquaint themselves with the process.
Type one boards may also conduct investigations without OCC assistance if desired. The remaining slides outline the board investigation process. investigation processes can vary based on the nature of the complaint, but some suggested methods include but are not limited to: file review, which consists of reviewing a client case file; staff interviews, which is a confidential interview between you and the staff member. This can be done over the telephone, on a virtual platform or in person; client interviews, which is a confidential interview between you and the client. This can be done over the telephone, on a virtual platform or in person; camera footage review which consists of requesting camera footage from a particular date and time to review; policy and procedure review, which consists of requesting a Progress Policy and Procedures to review.
Speaker 2 02:31
Once the board in the jurisdiction completes the investigation, they will determine the result. There are three options: substantiated, sometimes called founded, which means the complaint is found to be true. The second is unsubstantiated, which means it could not be determined whether the complaint was true or false. The third option for result is unfounded. Which means the complaint is determined to be false. The results of the investigation can be used to inform the action steps at the program level if warranted. Based on the result, the board in the jurisdiction may recommend various action steps. If at any time during the investigation the board in that jurisdiction ask questions or requires assistance, they're welcome to reach out to the Office of Community correction. This is an example of a template you can use for your investigation process. You can use this as a guide if you choose to create your own. Once the board in the jurisdiction has completed the investigation, they shall send their report to the Office of Community Corrections for review. If the Office of Community Corrections determines the investigation adequate, they will send a formal letter to the board in the jurisdiction indicating the complaint is resolved and closed. Office of Community Corrections staff will reach out to the complainant to let them know the investigation has been completed and provide them with details as applicable.
It is also recommended the board in the jurisdiction reach out to the complainant as well. It is important to note that many investigations include a review of sensitive client information. Board staff shall use caution in releasing details to individuals who are not housed in community corrections.
If Office of Community Corrections staff have questions or suggestions regarding the complaint process investigation, a resolution letter will not be sent. Board staff in that jurisdiction will be contacted to discuss the complaint and conclude the investigation.
For any questions or concerns, please contact the general office of Community Corrections email as listed on this slide (email@example.com). The Office of Community Corrections would like to thank you for participating in this training.
Standardized Offender Assessment Revised (SOA-R) Basic Training
- FORMAT: Instructor-led In-person/Blended Training - Upcoming Workshops
- DATES in 2023:
- October 2-3 (9:00am - 4:30pm)
- December 13-14 (9:00am - 4:30pm)
- LOCATION: 710 Kipling Street, 2nd Floor Conference Room in Lakewood, CO
- COST: Free
- AUDIENCE: State Probation Departments, Community Corrections Programs, Jail-based Behavioral Health Services (JBBS), and Department of Corrections (including Parole)
- PREREQUISITE: Principles of Risk, Need, Responsivity eLearning Module
Newsletters & Announcements
Newsletter - Notes from the Field
You asked for it and we did it. There is an updated Critical Incident Form for use by stakeholders to report Standards prescribed incidents at their facilities. The updated form includes the following changes:
- This form can now be used as the initial PREA report,
- More space for the incident description,
- More space for the status of the incident and the actions being taken,
- A new section for follow-up information received/identified after the initial report.
We hope you find these updates beneficial. Please don't hesitate to contact our office if you would like to provide feedback on the updated form or if you have any questions. Thank you!
Find Out More About Community Corrections...
The Office of Community Corrections:
- Ensures compliance with the Colorado Community Corrections Standards through regular program audits
- Distributes state and federal monies to community corrections boards and programs
- Provides technical assistance and specialized training to local facility staff, boards, and board members
- Completes background checks on prospective employees of community corrections programs
- Collects statistical data and other information about community corrections on behalf of the Colorado legislature and other state entities
- Provides support to the Governor's Community Corrections Advisory Council
Community Corrections Standards
The Office of Community Corrections establishes Community Corrections Standards in collaboration with stakeholders around the state. These standards establish minimum levels of service within Colorado community corrections programs and seek to reduce risks associated with managing offenders in the community.