Please complete this form as instructed in its entirety; incomplete forms/complaints will be returned.
- Upon receipt of this completed form, your complaint will be reviewed according to Appendix A of the most recent version of the Standards and Guidelines for the Assessment, Evaluation, Treatment and Behavioral Monitoring of Sex Offenders or the Standards and Guidelines for the Evaluation, Assessment, Treatment and Supervision of Juveniles Who Have Committed Sexual Offenses.
- The Board only has authority over individual listed providers and can only respond to actual violations of the Standards.
Instructions for Filing a Complaint
These instructions are intended to assist in filing a complaint with the SOMB against a listed/approved treatment provider, evaluator or polygraph examiner when there is an alleged violation of the SOMB Adult or Juvenile Standards. Please refer to the most recent Adult or Juvenile Standards and Guidelines in order to appropriately fill out the complaint form.
1. Print, complete, and mail the paper Complaint Form.
2. For help or questions, please contact our office via phone (303) 239-4499, fax (303) 239-4491, or email: email@example.com for adult complaints and firstname.lastname@example.org for juvenile complaints. You can also send mail to 700 Kipling Street, Suite 3000, Denver, CO, 80215.
Filling out the Form
1. Complainant Name, Address, and Phone Number
This information is required to enable ongoing, timely contact with this person during the complaint process. We cannot process or review a complaint without this information. It's also essential to notify the SOMB if the complainant’s contact information changes during the complaint process. If a complainant doesn't have a permanent mailing address, you can use the address of a reliable friend or family member.
2. Service Provider, Address, and Phone Number
The name, address, and phone number of the provider who allegedly violated the Standards. You must list an individual provider and the name of a program. If you have a complaint against more than one provider, please file a separate complaint for each provider. If the provider is not yet approved by the SOMB, the provider’s clinical supervisor can be listed in this section. Please note: The SOMB only handles complaints against individual providers, not programs. We are not a Court and do not have purview over statutes. Complaints involving treatment programs as a whole, government agency policies (such as the Department of Corrections sex offender classification process), or legal issues unrelated to the Standards, are not under the authority of this Board and should be directed elsewhere.
3. Nature of Complaint
Provide a detailed description of the complaint and what the provider did to allegedly violate the Standards. Please use the Paper Complaint Form and attach an extra page if there is not enough room on the complaint form below to provide a complete description of what occurred. Also enclose any information and/or documentation that will support or prove the allegations.
4. Standards Violation
Please cite one or more specific Standard(s) (the actual standard number from the 2008 Revised Adult or Juvenile Standards) with a brief explanation of how each Standard was violated.
Your suggestion(s) for a solution. Please keep in mind that there are many options available to the SOMB regarding resolving complaints.
The Complaint Process
When the SOMB is notified that a provider has allegedly violated the Standards by way of a complaint, the following process takes place:
1. The complaint is forwarded to the Department of Regulatory Agencies (DORA) if it involves allegations against a service provider who is a listed and approved treatment provider and/or evaluator. (DORA regulates licensure and registration of therapists in Colorado, but does not have purview over polygraphers.) DORA is not affiliated in any way with the SOMB and is a different governmental entity. However, it is helpful for the SOMB to receive complaints initially because DORA consults with the SOMB regarding all complaints against SOMB listed/approved treatment providers and evaluators as part of their deliberation process.
2. The complaint is reviewed by SOMB staff to ensure all required information is included.
3. A letter is mailed to the person who filed the complaint (i.e. complainant) confirming that the complaint was received.
4. The complaint is forwarded to the Vice Chair of the SOMB.
5. The recommendation from the Vice Chair and the complaint in its entirety are reviewed by the Application Review Committee.
6. The Application Review Committee determines if further action is warranted. If this is the case, the provider is contacted and asked to provide a written response to the allegations in the complaint within 20 working days. On the other hand, if no further action is warranted, the complainant is notified that no potential violations exist and the process ceases.
7. The Application Review Committeereviews the provider’s response to the complaint and determines if an investigation is necessary. If this is the case, the complainant is notified that an investigation has begun. If no further action is warranted, both parties are notified of the results. Investigations are conducted by an independent investigator.
8. After the investigation is completed, the Application Review Committee reviews the investigation results and all relevant information, and makes a finding. 9. Both parties are notified in writing of the finding (the person who filed the complaint and the provider who was complained against) and have the right to file an appeal of the ARC finding within 30 days. Please refer to Appendix F of the Adult Standards and Appendix G of the Juvenile Standards for more information.